Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. For some items we will collect full payment at time of purchase but for other items we may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a fully or partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you may be able to request a full or partial refund in some circumstances. See our returns policy for more details on returns and refunds.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries, either physically or electronically. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.















